★ When you are leading a tech change, focus on alignment in business goals and expectations.
★ Technology implementation should be strategic. Have a forward thinking roadmap.
★ Change is stressful. Take care of your people, support them, and help them adapt.
★ Engaging stakeholders across the organization will bring different perspectives to the table to help you identify blind spots and opportunities and build necessary buy-in.
★ A massive technology transition is not about making lateral moves, it is about transformation. Keep an open mind to rethink the how and why behind business processes.
★ Do the due diligence and check the terms of your contracts and tools’ capabilities so that you do not incur unnecessary expenses or lose vital functionality.
★ Without clean, reliable, and actionable data, you will not see the results that you may have expected. Start cleaning your data and put in place necessary governance protocols before, not after, the implementation.